Helping You Access Treatment

Upon your first contact, several staff carry out duties designed to support your treatment, make your visits comfortable and convenient while meeting professional and regulatory requirements. You will be asked questions about the nature of your problem including duration, frequency and severity of symptoms as well as your insurance coverage, medical referral, address and phone number.

Starting Therapy

We will schedule and conduct a “record opening” to formally establish your consent to receive treatment, obtain insurance company authorization for payment of services, obtain your signature agreeing to meet any co-pay requirements and open our medical record of your treatment. Upon completion of the “record opening”, you will be scheduled an evaluation appointment with a fully licensed mental health professional.

Open-Access Services

The Mental Health Center offers open-access appointments to new Maryland Medicaid patients on a first-come, first-served basis. New patients are encouraged to telephone the Center prior to arriving; however, walk-ins are welcome. Patients need to arrive 15 minutes prior to the offered appointment times, bring photo identification and their Maryland Medicaid card. Open-access is offered on the following days and times:

Outpatient Services Offered:

  • Individual Therapy
  • Family Therapy
  • Group Therapy
  • Play Therapy
  • School Based Therapy
  • Medication Assessment & Monitoring
  • Employee Assistance
  • Dual Diagnosis Programs
  • Critical Incident Stress Debriefing
  • Consumer/Family Education

COVID-19 Telehealth Visits

The Mental Health Center offers telehealth appointments for psychiatric evaluations, therapy, medication assessment and monitoring, psychiatric rehabilitation services and mobile treatment services.  Virtual visits will be conducted via Zoom or FaceTime telehealth visits allow the patient to speak with a provider in the safety of their home.

Please call 301-791-3045 to schedule your telehealth visit.

Phone: 301-791-3045 • Secure Fax: 240-313-3071
1180 Professional Court, Hagerstown, MD 21740